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After-sale service

After-sale service

  • Categories:服务流程
  • Time of issue:2020-06-27 00:00:00
  • Views:0
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Description:
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After-sale service

● Keyon senior project planner and technical personnel, will design the kitchen equipment configuration and site layout for the customer, and communicate with customer deeply, determine the most reasonable project plan, and do the deep design according to the on-site construction progress, providing water, electricity, wind technology node graph kitchen;

● Keyon has the gas pipeline construction qualification, professional to do the gas pipeline installation for customers, and solve customer coordination of gas pipeline related matters for free, to provide security for the customer business;

● As soon as we established trading relations, our onsite project supervisor will inspect the water, electricity, wind and other nodes on the construction site which in the process of renovation of live, ensure the equipment can be connected correctly one time; after installation, our project supervisor and technical personnel will do the final inspection on equipment first and test, ensure the equipment performance to meet the technical requirements; 

● In order to ensure the kitchen production smoothly, one month before the guest kitchen to put into use, Keyon will assign service personnel resident onsite, to guild how to use the equipment, providing service guarantee; Keyon also will be responsible for training and guidance for customers of kitchen operation personnel, until they master; 

● Keyon products to implement the "one year warranty, life-long repair";
The principle of Keyon is customers are the supremacy, in the completion of the project delivery, our professional visit will be conducted every 3 months, to see the using situation, timely initiative to solve the problems encountered in the use of customers; when warranty year comes, Keyon will take the initiative to arrange for professionals to conduct a comprehensive maintenance of kitchen equipment;

● Keyon will arrange extraordinary customer service director as a appointed manager representatives from time to time on the completed projects, listen to the product condition and its effect and the service attitude, service staff views, to continuously improve customer satisfaction;

● Keyon regulations, where a customer apply daily repair requirements, will not be more than 24 hours to the scene to exclude applause;
Keyon special provisions, if the customer need emergency repair, should be 2-4 hours (city) to be solved; 

● Keyon has customer service hot line, to ensure the customer's difficulties can be solve reasonably, quickly, to avoid the customers fear, earnestly safeguard the interests of customers.

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